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Maureen Brookman
Analyst @AARP
Englewood, CO, US
EMAILS
m••••••••@aarp.org
MOBILE NUMBERS
+13•••••••33
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WORK HISTORY
Feb 2017 — Present
Analyst @AARP
Washington, DC, US
SKILLS
CoachingContact CentersSix SigmaProfessional CommunicationOutsourcingCustomer ExperienceBusiness Process ImprovementAcdSchedulingAvayaCall CenterEwfmTeam LeadershipCapacity PlanningWorkforce PlanningVendor ManagementIvrManagementAvaya TechnologiesService DeliveryBusiness AnalysisPerformance ManagementCrmInbound MarketingProblem SolvingOperations ManagementForecastingProgram ManagementProcess SchedulerOffshoringProcess ImprovementBpoCustomer SatisfactionTrainingCall Center DevelopmentWorkforce ManagementCall CentersCross-Functional Team LeadershipTelecommunicationsTeam Management
ABOUT MAUREEN BROOKMAN
Sr Advisor at AARP
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