Maud Feldmann
Senior Engagement Manager @Capgemini
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WORK HISTORY
Senior Engagement Manager @Capgemini
London, GB
EDUCATION
Gymnase Jean Sturm
Baccalaureat, High School/Secondary Diplomas and Certificates
The Hong Kong University of Science and Technology
Exchange Semester, Business Administration and Management, General
ESSEC Business School
Bachelor of Business Administration - BBA, International Business
Imperial Business School
Master of Science (MSc), Strategic Marketing
ESSEC Business School
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
SKILLS
ABOUT MAUD FELDMANN
Senior Customer Experience and Digital Leader delivering global, high-impact solutions with the end user at the core.Born and raised in France, with a multicultural and multilingual background, I bring a strong international perspective to everything I do. After moving to London and completing an MSc, I built my digital career leading complex transformation programmes across FMCG, electronics and publishing.Since 2018, I have been with Capgemini DCX UK, where I lead global engagements within the Digital Customer Experience practice, including senior roles on Centrica and bp. I operate at the intersection of strategy, delivery and long-term client partnership, driving outcomes at scale across markets.I am deeply passionate about modern customer experience powered by AI and agentic solutions — using intelligence, automation and data to elevate human interactions, simplify complexity and deliver meaningful, scalable experiences.Certified ScrumMaster® with a strong track record of leading multidisciplinary, global teams across energy, FMCG, cosmetics and fashion.Known for:Customer obsession • Global & multilingual mindset • AI-driven CX • Delivery excellence • High-performance teamsAmbitious, rigorous and energetic, I thrive in complex, fast-moving environments where innovation, pace and impact matter.
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