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Matthew Trahey
Senior Manager, Professional Services @Dye & Durham Corporation
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WORK HISTORY
Senior Manager, Professional Services @Dye & Durham Corporation
Toronto, ON, CA
Senior Manager leading the evolution and scaling of Professional Services, onboarding, migrations, and training across a multi-product SaaS portfolio. Owned the transition to standardized delivery models, modern project and workflow tooling, monetized services offerings, and metrics-driven operations while leading growing, multi-layered teams and supporting global acquisition-driven migration initiatives. Scaled and standardized onboarding and professional services delivery by transitioning teams to formal project and workflow management tooling (Monday.com), reducing enterprise implementation timelines by 20%, cutting sales‑to‑onboarding delays by 50%, and accelerating customer time‑to‑value. Built scalable accounting migration capabilities, increasing migration throughput from 1 per month to 5, and partnered with Engineering to introduce low‑touch migration tooling that improved early‑stage adoption and delivery predictability. Led and scaled a multi‑layered Professional Services organization (7 ICs plus an Implementation Manager with a team of 6), maintaining 91% CSAT across high‑profile onboarding programs while launching fee‑based migration and training offerings that generated incremental services revenue.
EDUCATION
George Brown College
Certificate
Toronto Metropolitan University
French Studies
George Brown College
Event and Meeting Management
Durham College
Advertising and Marketing Communications
ABOUT MATTHEW TRAHEY
Senior Manager of Professional Services and SaaS Implementations with 8+ years of experience leading enterprise onboarding, customer adoption, and scalable delivery in high-growth B2B SaaS environments. I specialize in accelerating time-to-value, improving retention, and operationalizing professional services through data-driven KPIs, standardized delivery models, and cross-functional leadership across Sales, Product, Customer Success, and Revenue Operations.I’ve led national onboarding and implementation teams supporting customers across multi-product SaaS portfolios, navigating acquisition-driven change while maintaining strong customer satisfaction, predictable delivery, and revenue outcomes.
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