Matt James
Account Executive @Genesys
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WORK HISTORY
Account Executive @Genesys
London, GB
SKILLS
ABOUT MATT JAMES
Customer Experience can be a key differentiator between you and your competitors, particular as today’s customers are empowered by the accessibility of information. Contact Centres today are under pressure to reduce costs whilst serving customers across more channels than ever before. Our goal is to help clients engage effectively with their customers. We create, maintain and support software applications to support this goal. Working in partnership with our customers we help them to:• Manage service delivery across all channels; social, web, voice and self-service• Promote first contact resolution using automated workflows• Join-up the front line contact centre with back-office systems• Improve the customer journey with high quality customer interactions. Transform your customer engagement. Work smarter, gain competitive advantage, lower operating costs and hit your targets. If you want to talk about how we could help you, call me on M••••••••@genesys.com
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