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Start for FreeMattias Ng
Global Digital Platform Manager @Assa Abloy Global Solutions Hospitality
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WORK HISTORY
Global Digital Platform Manager @Assa Abloy Global Solutions Hospitality
Drive and build a seamless digital customer experience, a passionate leader who is interested in making a difference of digital journey. Part of the Commercial Excellence Team including E-Business, Branding and Pricing. Leading digital development and operation teams, ensuring to build capability and manage the stability of our solutions. Collaboration with IT as well within the verticals, to understand business needs, and ensure strategic alignment with organizational goals and objectives. Responsibilities: Platform ownership of website, eStore Develop and roll-out the new website Roll-out and maintain the existing eStore Optimize user experience Oversee issue resolution process for the digital platforms Responsible for all aspects of digital customer engagement including, business planning, content strategy and development. Evaluate end-to-end customer experience across multiple channels to explore opportunities and drive enhancements, automation, and improve digital operations. Define project scope, milestones, and deliverables that support business initiatives in collaboration with management and stakeholders. Manage internal and external development teams, to ensure that projects and enhancements are properly controlled and delivered.
EDUCATION
Kyung Hee University
International business and trade, International Business
Jönköping University
Bachelor's degree, Communication and Media Studies
SKILLS
ABOUT MATTIAS NG
As a global digital platform leader, I specialize in turning complex business needs into…
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