Matthew Barlow

About Matthew Barlow

Accomplished C-Level Executive with equal parts Technology, Business Ops & Sales. Passionate about driving ambitious growth targets and innovative cultures leveraging my industry vertical expertise, digital operations experience and consultative sales background. Possessing a proven track record of driving innovation-led growth and scaling digital platforms. Combining this experience with an unwavering focus on building rock-solid teams through servant leadership. With these insights, I grow top lines sales and build business models focused on transforming the customer experience at some of the world’s most respected companies.Specialties: • Business Development & Growth• Executive Leadership• Digital Customer Experience (CX)• In-sourcing/Outsourcing Partner Vision• Business Operations Strategy• Contract Negotiations & Deal Shaping• Complex Operating Design• Enterprise Technology Strategy• Shared Service User Experience• IT / BPO / BPaaS / CRM Strategy• Platforms Strategy & DesignINDUSTRIESHi-Tech, Healthcare, Private Equity, Media & Entertainment OPERATIONSRapid Business Growth, Market Strategy, Global Workforce Management, Contact Centers, Business Process Services, BPaaS, Outsourced Engagements, IT Managed Services, Federated Business Models, Business Analytics, Healthcare Administration, Digital Health, TPA StrategyTECHNOLOGYDigital Design, Platform Development, Emerging Tech, IT Managed Services, SDWAN, Service Integration. Cloud Platforms and Processes including: Multi-Cloud, Hybrid Cloud, SaaS, IaaS, PaaS including special focus on Service-Now, Salesforce, RPA Platforms. Cloud PBX, ACD, VOIP, IVR. CRM & WFM & NLP Platforms. Operating Frameworks: ITIL5, SIAM, ITSM, ITBM, HRSM, Agile, DevOps, SDLC/Waterfall. Basic programming HTML, Java, JScript CSS, PHPCONSULTINGConnecting with C-Suite Stakeholders, Vision Builder, Platform Assisted Growth, Scaling with Wisdom, Financial Modeling, Business Case Analysis, Digital Innovation, Sourcing Strategy, Market Research, Vendor Realignment, Cost Optimization, Top-Line & Bottom-Line Accelerators

Experience

1. President - Health Plan & Health Services

   Firstsource

   Dec 2025 — Present

   Leading the Health Plan & Health Services business at Firstsource, with end-to-end accountability for strategy, growth, and delivery execution. Driving expansion across payer and health services markets by integrating BPaaS, digital operations, and AI-enabled capabilities to deliver scalable, outcome-focused transformation.Working with clients to re-think and simplify complex operations, unlock cost efficiencies, and support long-term growth through our unique Un-BPO service models and technology-led solutions.

Education

• Weber State University

  Bachelor's degree, Political Science

  1993 — 1996

Skills

• IT Service Management
• Data Center
• Integration
• IT Outsourcing
• Service Delivery
• Cloud Computing
• Process Improvement
• Telecommunications
• Workforce Management
• Itil
• Bpo
• Leadership
• Saas
• Business Strategy
• Pre-Sales
• Business Development
• Managed Services
• Call Centers
• IT Solutions
• Governance
• Six Sigma
• Microsoft Technologies
• Sales Presentations
• Strategic Consulting
• Emerging Technologies
• Data Presentation
• Bmc Remedy
• Digital Integration
• Data Center Architecture
• Financial Forecasting
• IT Governance
• Contact Center Design
• Nearshore
• Service-Now
• Big Data
• Process Automation
• Configuration Management
• Web Content Management
• Android
• Technology Contracts