Matthew Tydings
Servicenow Architect Case Lead @Fujitsu
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WORK HISTORY
Servicenow Architect Case Lead @Fujitsu
EDUCATION
City University of Seattle
Associate of Science (AS), Business Administration, Management and Operations
SKILLS
ABOUT MATTHEW TYDINGS
With over a decade of experience, I currently serve as a ServiceNow Product Owner at ECI, leveraging ITILv3 and Security+ certifications to align platform strategy with the organization\'s business goals. Passionate about streamlining processes and enhancing user experiences, I partner with cross-functional teams to drive innovation, empower automation, and deliver value across the enterprise. My mission is to translate complex challenges into scalable solutions that create meaningful impact while fostering collaboration and inclusivity. At ECI, I have successfully reduced triage load by 80% through AI-driven initiatives and increased self-service adoption, leading to measurable reductions in ticket volume. By balancing vision with execution, I collaborate with stakeholders and delivery teams to mature the ServiceNow platform, drive adoption, and execute long-term roadmaps. My focus remains on enabling automation, improving workflows, and ensuring seamless stakeholder alignment.
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