Matt Terwilliger
Ux Strategist, Senior Consultant @Booz Allen Hamilton
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WORK HISTORY
Ux Strategist, Senior Consultant @Booz Allen Hamilton
Lead UX research and design strategy for the VA Chatbot — a conversational platform launched to improve digital service accessibility for over Veterans during early rollout.• Conduct 70+ usability tests, user interviews, and accessibility evaluations (WCAG/Section 508) to identify pain points and refine conversational flows, navigation, and task completion.• Translate research insights into actionable design improvements through wireframes, prototypes, and interaction models in Figma, balancing accessibility, trust, and efficiency.• Partner cross-functionally with developers, product managers, and stakeholders to ensure alignment between user needs and business goals.• Advocate for a human-centered, data-informed design process, improving digital touchpoints across VA services and shaping the broader Veteran Experience ecosystem.
EDUCATION
Cornell University Graduate School
Master of Professional Studies - MPS
Cornell University
Bachelor of Science - BS
San Diego Mesa College
Associate of Arts - AA
iXperience
UI/UX Design Bootcamp
ABOUT MATT TERWILLIGER
I’m a multidisciplinary designer, storyteller, and Navy veteran driven by curiosity and a belief that design can make complex systems feel simple, human, and meaningful. As a UX Strategist and Cornell alumnus based in New York, I’ve led end-to-end initiatives that connect research, creativity, and strategy. I combine design thinking, data-driven insights, and human-centered principles to deliver products that are both intuitive and impactful. My background bridges strategy and execution — from conducting 70+ usability sessions and accessibility audits (WCAG/Section 508) to guiding visual systems and prototyping in Figma. Whether designing digital services, exploring new technologies, or uncovering insights through research, I’m inspired by opportunities that combine innovation with purpose — where storytelling, empathy, and data work together to create lasting impact.
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