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Software Implementation Manager @Tekion Corp
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WORK HISTORY
Software Implementation Manager @Tekion Corp
Los Angeles, CA, US
Oversee and facilitate CRM user training and support to automotive dealership staff in all departments through the implementation lifecycle- Proactively identify implementation risks and mitigate them effectively and efficiently, understanding user needs and ensuring solutions meet those needs- Take customer feedback and translate it into technical deliverables for Tekion Product & Support teams- Manage training and setup items in an organized manner, keeping detailed notes, and completing the implementation runbook- Guide and direct additional implementation specialists assigned to the project to ensure high execution KPI\'s are reached.
EDUCATION
College of the Canyons
Associate of Arts - AA
The Master's University
Bachelor of Arts - BA
ABOUT MATTHEW MIKHAEL
I’m a Software Implementation Manager with a background in project delivery, process…
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