Matthew Mikhael
Implementation Manager at Tekion | Ex-Apple, Rivian, Lucid
- Role
- Software Implementation Manager at Tekion Corp
- Location
- West Hollywood, CA, US
- LinkedIn followers
- 500 followers
About Matthew Mikhael
I’m a Software Implementation Manager with a background in project delivery, process…
Experience
Software Implementation Manager
Apr 2025 — Present · Los Angeles, CA, US
Oversee and facilitate CRM user training and support to automotive dealership staff in all departments through the implementation lifecycle- Proactively identify implementation risks and mitigate them effectively and efficiently, understanding user needs and ensuring solutions meet those needs- Take customer feedback and translate it into technical deliverables for Tekion Product & Support teams- Manage training and setup items in an organized manner, keeping detailed notes, and completing the implementation runbook- Guide and direct additional implementation specialists assigned to the project to ensure high execution KPI\'s are reached.
Education
College of the Canyons
Associate of Arts - AA
The Master's University
Bachelor of Arts - BA
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