Matt Smith

WORK HISTORY

EDUCATION

ABOUT MATT SMITH

I bring 20+ years of legal and business expertise leading all core functions within operations to build successful companies, find profitable growth opportunities, and strategically turn-around underperforming businesses in the healthcare and energy sectors. I’ve led organizations up to 800 people across multiple divisions and have successfully managed ~$100M P&L.I embrace change management and continuous improvement strategies to ensure operations run efficiently. I rapidly motivate people and operationalize processes post-acquisition to bring strategic innovations, new service lines, and client solutions to market. This is oftentimes through restructuring or transforming businesses to achieve substantial top-line growth, improved margins, and operational excellence. The key to scaling successful businesses is first attract, develop, and retain talented people and build a cohesive, high-performing culture among my operations teams. I engage and invest in my front line staff through the back office to drive operational excellence and love seeing the resulting professional success of my team. Because integration work challenges people’s values and work paradigm, I am most proud of my organization’s employee engagement score turnaround, better than industry employee retention, and high customer retention rates. A few career highlights include:Financial: Earned President’s Award 3X for 20% YoY revenue and earnings growth (Conduent)Post-acquisition integration: Led change management for 3 large company acquisitions, retaining 90% employees at the leadership level and 85% customer retentionTalent Identification & Development: Leadership Excellence and Development (Corporate LEAD award) for turning around employee engagement scores from 50% to 90%(HMS)Technology Innovations: Managed development of cutting-edge $1B capitol smartgrid device and spoke at ~6 industry conferences (Duke Energy)With the drive and heart of an entrepreneur, I’ve owned or co-owned four profitable businesses and have a passion for finding opportunities to bring something new to market. I’m fluent in Spanish and I am an active community member as a youth sports coach and mentor, high school booster club board member, and former Scout master.Always happy to connect!Business Development, Leadership development, P&L management, Launching new businesses & service lines, Contracts, Increase response rates, Service integration, Leadership, Organizational development, Product/Technology Development, Call centers, Client Services