Matt Smith

Value Stream Owner (Consumer Growth Portfolio) @2degrees

Auckland, NZ

Joined 2degrees at the inception of the Value Stream model, helping to establish the Consumer Growth Stream and leading the delivery of strategically important initiatives.Defined the Consumer Growth operating model and led cross-functional teams to deliver roadmaps across broadband, mobile, and electricity offerings. Embedded portfolio management practices to prioritise initiatives by business value, customer outcomes, and technical feasibility.Provided leadership across the value stream (developers, testers, UI/UX) and directly led a team of Business Analysts, driving collaboration and alignment between senior leadership (P&L focus), customer experience, and technical delivery.Accountable for customer growth and experience outcomes across broadband, electricity, and mobile products, spanning the 2degrees, Orcon, and Slingshot brands.Key Achievements:• Secured C-level buy-in and drove the end-to-end rebuild of the Consumer checkout experience, improving CX, reducing technical debt, and driving a 31% uplift in broadband conversions.• Led the launch of Hyperfibre, making 2degrees the first major telco to offer residential Hyperfibre speeds in New Zealand and enabling thousands of customers to access next-generation broadband.• Redesigned the modem returns process, increasing return rates by over 30%, reducing costs and waste, and enhancing customer experience.

University of Auckland

PGDipBus, Business Administration and Management

University of Auckland

Master of Business Administration - MBA

University of Auckland

Postgraduate Certificate in Information Technology (Software Development), Information Technology

University of Auckland

B.Com/B.Sc., Marketing and Mathematics