Shajiuddin Syed
Operations Manager @2degrees
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WORK HISTORY
Operations Manager @2degrees
Auckland, NZ
Reporting and management Strategic planningManaging a fast paced contact centre that supports customer across vocus group\'s consumer brands.Coach and Support team leaders, quality analyst to create efficiency and excellence Creating implementing operational efficiencies, strategies to increase and improve overall sales and service metrics.call reduction strategiesImplement new processes and develop teams that are capable of producing better customer experience.
EDUCATION
Raffles Design institute
Diploma in Computers, Computer Science
Bundelkhand University
Electronics and communications, Electronics
SKILLS
ABOUT SHAJIUDDIN SYED
I am a highly motivated, professional and hardworking person.I take pride in the work i do, believe in working hard in a smart way.Experienced leader.Experienced in managing and developing best teams to solution selling / needs based selling platforms.Experienced in developing new business opportunities, coaching and supporting team leaders to create excellent teams.I have been working in telecommunications industry since 10 years and have a good understanding of telco systems and products.I worked on a variety of roles and have worked in contact center for more than 12 years.
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