Mary Archibald

Sr IT Business Process Manager @Trustmark

Lake Forest, IL, US

Process Management Development Leader • Complex Business Process Development (Quick Strike, Client Central & Group Projects)• Manage numerous Agile Projects involving Process enhancements • Documentation of Current/Future State Processes in collaboration with teams/developers• Ensure High level summary & Standard Operating Procedures written for all Business areasAsked to take on project to streamline Request for Proposal Team processes • Interviewed team members to document areas of inefficiency• Met with Sales & Underwriters to increase accuracy of shared information• Dramatically improved training timeline by defining estimated training completion segments • Proposed Development Plan options to ensure accountability for learning in specific timing• Updated RFP Process Framework and Training Documentation to reflect new process OpEx Dashboard and Repository• Assist in build of an Operations Process Dashboard and Document Repository• Maintain and update overall Business Process Framework outline and related documentation • Develop Operations site navigation and site training SOPs for internal teamVendor Knowledge Transfer Project• Conducted 12 Knowledge Transfer meetings with various teams due to vendor exit

The Art Institutes

Bachelor of Fine Arts, Art, Graphic and Web Design