Mary-Ann Dailey

WORK HISTORY

EDUCATION

ABOUT MARY-ANN DAILEY

You asked to update your LinkedIn summary to reflect your new experience as a Gamechanger, Customer Support Representative at Concentrix (contracted to Allstate) since November 2025. I will use your resume’s tone and content to craft a LinkedIn summary that highlights this new role, your leadership style, and your extensive background in sales, insurance, and customer service.1LinkedIn Summary (Suggested Update)Heart-Centered Leader | Gamechanger in Customer Support & Insurance SolutionsWith over 15 years of experience guiding workplaces and communities with intention and care, I am passionate about delivering exceptional service and building value-driven relationships. Currently, I serve as a Gamechanger, Customer Support Representative at Concentrix (contracted to Allstate), where I resolve client inquiries with empathy, identify opportunities for process improvement, and collaborate across teams to ensure seamless service delivery.My career spans agency ownership, commercial and personal insurance sales, and office management. I have consistently exceeded sales targets, managed a book of business with 750+ clients, and earned recognition for accuracy and leadership. I thrive in dynamic environments, adapt quickly to change, and am devoted to continuous learning and professional growth.Key Strengths:Customer support & relationship buildingProcess improvement & innovationStrategic planning & business developmentInsurance sales & account managementTeam leadership & cross-functional collaborationLet’s connect if you’re interested in customer experience, insurance solutions, or building intentional, heart-centered workplaces!