Mary Ann B. de Guzman
Vice President, Workforce Management @Alorica
Frederick, MD, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2018 — Present
Vice President, Workforce Management @Alorica
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US
EDUCATION
1992 — 1996
St. Scholastica's Academy Bacolod
High School
1996 — 2000
Ateneo de Manila University
Bachelor of Arts (B.A.), Political Science and Government
2013 — 2013
Ateneo Graduate School of Business
Six Sigma Green Belt Certification Program
SKILLS
ForecastingVendor ManagementCustomer SatisfactionBusiness Process Outsourcing (Bpo)Call CentersCall CenterCoachingPerformance ManagementCrmManagementCustomer ExperienceBpoWorkforce ManagementLeadershipInbound MarketingTeam ManagementOutsourcingContact CentersSix Sigma
ABOUT MARY ANN B. DE GUZMAN
My passion - I am passionate about Workforce Management, Process Development and…
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