Marvin Sims

Desktop Support Specialist @FormFactor Inc.

Walnut Creek, CA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Desktop Support Specialist @FormFactor Inc.

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CA, US

EDUCATION

2006 — 2008

Heald College

Associate's degree, IT Network Security

SKILLS

ManagementNetworkingHealthcareTechnical SupportMedical DevicesMobile Phone AppsTroubleshootingProduct LaunchMicrosoft OfficeSalesMac & Pc PlatformsSales OperationsHelp Desk SupportCustomer ServiceNew Business DevelopmentWindowsIp Phones

ABOUT MARVIN SIMS

I’m an experienced IT Support Specialist with a strong background in user account management, system deployment, and technical support across Windows environments. I currently support over users at FormFactor, handling everything from onboarding in Microsoft 365 and Intune to deploying new hardware using Windows Autopilot.I also provide end-to-end support for Microsoft Teams meetings, AV setups, and internal events—ensuring smooth connectivity and presentation delivery. My daily toolkit includes ServiceNow, Active Directory, SCCM, and Orion, and I actively update documentation to support knowledge sharing.I thrive in fast-paced environments and enjoy collaborating with network and infrastructure teams to troubleshoot and resolve issues. I’m currently looking to grow into a System or Network Admin role where I can apply my experience and continue learning.

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