Steven N.

WORK HISTORY

EDUCATION

ABOUT STEVEN N.

Steven has over 20 years of experience in Information Technology. He has led large organizational changes that focused on driving legacy systems towards secure cloud architectures that scale at a predictable cost. This included supporting growth organically as well as through Mergers and Acquisitions. He is best described as a “working IT executive” who is technology agnostic, gets into the details when necessary, skilled at communicating with boards and partnering with cross-functional stakeholders. His leadership focus is on people, processes, then technology solutions.Highlights: • Execution – Built scale through digital transformation at a world class cost of 1.8% of revenue• M&A - Led IT on due diligence and integration for 10 global buy and sell-side deals ranging from $20M to $10B• People - Built a centralized IT organization of 165 with 40% outsourced partners and turnover of 99.95% • Building to Scale - Delivered growth in technology investments (60% Cloud) while maintaining a flat budget• Project Management - Established Global PMO achieving 95% to schedule and budgetary targets• Service - Restructured IT into service 1st model resulting in customer satisfaction scores > 80% NPS for 8 years• Efficiency - Achieved best-in-class service efficiency with outsourced service providers (CRT: 92%, FTC: 80%, IRT: 92%)• Innovation - Drove high ROI automation (90% EDI conversion, RPA for Finance, Machine Learning for Sales and Pricing)• Cyber Security - Architected Cyber Security program, tools, and team from inception to maturity in <3 years• Direction - Provided \"User Obvious\" roadmaps that set clear direction on What, Why, When and How Much• Implementations - Multiple tier 1 ERP, CRM, HRIS implementations (Salesforce, SAP, Oracle, Microsoft, BaaN, ModelN)• Contracts - Negotiated multi-million-dollar contracts for hardware and software (SaaS, Leasing, Capital Spend)• Compliance - Extensive Knowledge of Compliance Regulations and Data Privacy Laws (GDPR, CCPA, SOX, etc.)• Advisory - Coaching on Cyber Security, Developing an M&A playbook, Performance Metrics for BOD, Cost optimization (Self funding growth strategies), Developing next level talent in IT community with Mentoring