Allen W.

WORK HISTORY

EDUCATION

ABOUT ALLEN W.

EXPERIENCED IT Leader driving quality business solutions by creating highly productive global IT teams and developing business unit partnerships to innovate with technology, people, and process.DRIVEN by the challenges and success in both IT and Sales Operations for the past 20 years, with a deep appreciation for delivering customer based solutions supporting revenue growth.DELIVERS on quarterly IT operational goals with a management practice that holds the organization accountable to service, schedules, and spend. Business Process Experience- Opportunity Mgmt - closed-loop process expertise with registrations, workflows, and quality control- Lead Mgmt - mktg lead capture, qualification, and conversion to opportunities by Sales- Service - case management for technical support, engineering, and customer care- Sales Forecasting - both opportunity and global account level forecasting process solutions- Sales Plans - process/system development for commissions and incentive based plans- Quoting/Channel Mgmt - ultimate process integration between leads-opptys-quotes-revenue- Enterprise Reporting - data warehouse driven dashboards for Sales, Mktg, Finance, and Ops- Web Marketing - managed web team for new product and software releases for cypress.com- Customer Master - account/contact process integration and CRM system solutions Areas of IT Experience- Outsourcing and managing global IT organizations- Extensive experience in design, development and implementation of system solutions- Knowledge of laws and regulations as they relate to IT processes and privacy- Enterprise project mgmt, steering committee leadership- Data warehouse policy, procedures, and change control- System & process flow architecture- Cloud SaaS and on-premise vendor mgmtSoftware Experience:Salesforce CRM Sales & Service, Siebel CRM, Oracle CRM On Demand, Model N, Big Machines, Hyperion Planning, SAP, Oracle EBS, Oracle BI (OBIEE), Citrix