Martyn Gane
Vice President Customer Support @SolarEdge Technologies
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WORK HISTORY
Vice President Customer Support @SolarEdge Technologies
Provide strategic direction for the go-to-market strategy, technical and customer support, product training and warranty. Define and continuously improve the Customer Experience/Satisfaction across all channels in the Americas Region. This will also include playing a critical executive leadership role within SolarEdge headquarters team based in Israel, serving as a key influential leader to further build, develop and lead sustainable post-sales support operations, as it relates to building successful customer outcomes. • Provided leadership to support the continuous improvement of all customer support areas. • Improved overall operating metrics including response times, issue resolution and NPS score. • Drove renewal rates to expand services revenue in accounts though cross-sell and up-sell. • Drove a customer success culture as an internal customer advocate at the executive level. • Built highly effective working relationships to integrate strategic support into overall company objectives.
EDUCATION
University of the West of England
BS, Electrical & Electronic Engineering
ABOUT MARTYN GANE
Extensive global leadership experience growing and supporting complex technology…
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