Mark Davies
Senior Director, Business Excellence, Marketing and Decisioning @Pegasystems
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WORK HISTORY
Senior Director, Business Excellence, Marketing and Decisioning @Pegasystems
San Francisco, CA, US
As an executive member of our leadership team for our 1:1 Customer Engagement business unit, I report to our GM, providing client success and implementation strategy in support of a >$300M/year business. I lead a global team that defines how our clients can maximize business benefits by leveraging AI, through definition of an AI vision, organizational change and adoption, data and AI strategy, and technology implementation.In the last year my team has been responsible for: transforming Pega\'s approach to client success (defining recommendations to clients that would result in >$2B in business benefit, as well as securing $70M in renewals and generating >$15M in pipeline); putting in place a global enablement and certification program that dramatically expanded our global ecosystem across partners and clients; driving a global community of experts; radically transforming our implementation approach to leverage agentic AI; and dramatically evolving our vision for organizational adoption of AI.I have global exposure to clients, covering financial services, telecoms, utilities, and health care across the Americas, APAC, and EMEA.
EDUCATION
The University of Manchester
BSc, Chemistry
Saïd Business School, University of Oxford
MBA with Distinction, focus on strategy, finance and entrepreneurship
The University of Manchester
MSc, Computer Science
SKILLS
ABOUT MARK DAVIES
A recognized industry thought leader on using Artificial Intelligence powered sales and marketing software to drive transformational results within business to consumer businesses, with particular focus across telecoms, financial services, and utilities, in all major regions around the world.At Pegasystems I am responsible for helping our clients extract maximum business benefits from our AI solution, leading the team that defines best practice for both technology and organizational transformation, and provides advisory services to leaders at our enterprise clients, ensuring that they receive transformational improvements in retention, sales conversion, customer satisfaction, and profitability.I have driven significant innovation and change in how Pega goes to market, developing Pega’s first shrink-wrapped application and implementation offerings, enabling customers to implement transformational retention and sales solutions in less than 90 days, defining cutting edge solution capabilities, and now defining innovative ways for organizations to leverage artificial intelligence and omni-channel decisioning.As well as being a strategic leader I am confident being deeply involved in the sales cycle, frequently called in by sales executives to set vision with senior customer execs, to develop compelling value propositions and business cases, and to give customers confidence in Pega’s ability to support their journey to AI based, 1:1 sales and marketing.With over 15 years experience working in consulting and directly for large enterprises, leading transformational, mission critical programs, I am able to leverage deep hands-on experience in both technology and business transformation to support transformational change in our client organizations.This experience has been enhanced through the skills I have gained by completing an MBA at a global top 20 business school.
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