Mark Derry
Information Technology Consultant @Capgemini
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WORK HISTORY
Information Technology Consultant @Capgemini
GB
Setting up Services to Support Cloud based Infrastructure for critical government systems.
EDUCATION
Friends School Saffron Walden
Maths & Physics
University of Hertfordshire
Maths, Stats & Computing, Maths, Stats & Computing
City St George’s, University of London
M.Sc., Information Systems & Technology
SKILLS
ABOUT MARK DERRY
I\'ve many years IT experience in Public Sector and also Media as a Service Delivery Manager and have project managed a diverse range of projects.I\'m known to be thorough and all my projects have been successful. Specialties: • Implementing CRM systems• Building and Managing global teams of up to 24 highly skilled professionals; providing expert Tier 2-3 support across the business and client base within a 7/24/365 environment. Supporting High Availability mission critical services.• Strategic Planning• Transition and Exit Management• Creating Application Support and Services Provision in green field environments using ITIL• Responsible for delivering continuous service improvement initiatives by developing the product and technology support roadmaps in line with the business strategy and proactively spotting gaps and filling them. • Ensuring the team are fully skilled and resourced to cope with the demands of day to day support and fostering a proactive mentality across the team.• Clear commercial outlook• Delivering high-end support that meets the needs of the business and our clients.• Budget management• Leading commercial acumen, ensuring the support function is run efficiently and effectively whilst fostering a proactive ethos within the team.• Project Management - agile certified• Implement process and service improvements to drive out inefficiencies in the way Global Support manages, deploys and supports our software and services.• Balancing the requirements of day-to-day support incidents/requests with project work, software deployments and configuration changes.• Handling team escalations appropriately and take accountability of resolving any issues arising within the team or externally.• Provide leadership and mentoring through regular 1-2-1 and performance review appointments across the Global Support team, to ensure they meet or exceed their objectives.• Tuning CRMs to commercial needs to improve efficiency • Technical backgroundAsk me about SC
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