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Mark Dalius
Associate Director, Crm Business Solutions @Takeda
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WORK HISTORY
Associate Director, Crm Business Solutions @Takeda
Lexington, MA, US
My team makes CRM as good as it can be for the different US Commercial sales forces who use Veeva CRM at Takeda. We work with the “owners” of CRM for the sales teams and collect requirements, develop project plans, identify defect fixes, suggest improvements, train the field, and generally support CRM. We’re not IT; we don’t write code or do configuration, but we work with IT (and Veeva, and other partners and vendors) to determine the best solutions to business problems.
EDUCATION
Questrom School of Business, Boston University
MBA, Entrepreneurship
Syracuse University
BS, Broadcast Journalism
SKILLS
ABOUT MARK DALIUS
Highly-technical project manager and business analyst with CRM focus. Extensive experience analyzing requirements, planning projects and solving problems, either hands-on or with local, offshore and blended teams. Build and manage scalable intake, governance and delivery systems to quickly deliver customer needs with low risk and few defects, particularly in entrepreneurial and fast-moving commercial environments. Comfortable writer, speaker and communicator in technical and business realms, with ability to bridge gaps of understanding between teams. Broad basis of experience in industries ranging from life sciences to telecommunications to finance. Veeva CRM Certified Admin; formerly Certified Salesforce.com Administrator and Developer.Specialties: Veeva CRM, Salesforce.com, Apex, Veeva Vault, ETL, Agile SCRUM, Six Sigma, Toad, Data analysis/presentation/dashboard creation with Excel/Access, experienced public speaker/presenter including PowerPoint, GoToMeeting and Glance.net, business and technical writing including design documents, project plans and technical specifications, training documents and documentation, business and strategy analysis, project planning and management including PMI methodology, MS Office, Google Apps, Visio, MS Project, Eclipse, RT, Bugzilla, Subversion, CVS, software customization and modification
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