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Executive Chairman of the Board & Founder @Grata
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WORK HISTORY
Executive Chairman of the Board & Founder @Grata
Grata is the world’s first Recognition Platform. It was created to acknowledge, document and reward the exceptional efforts of America’s front-line/service sector employees. The 80M hourly-working class people who we all now recognize as the lifeblood of our businesses and our country now have a LinkedIn-like environment to record their exemplary work history, connect in a professional community with their customers, employers and future employers (like those of us in a white-collar/LinkedIn & Salesforce enabled world). The great deeds of our barista’s, repair mechanics, grocery cashiers, health care workers, retail salesclerks and more now become a part of their permanent record. And these same employees can record and move with the book of business (satisfied customer lists) they development. Grata also means upside for their employers in Customer Engagement and opportunities to drive Brand Affinity and grow Topline Results. And with 1 in 5 top performing CRS’s slated to quit their jobs (due to lack of recognition) in the next 12 months – the average replacement cost of $2500 per frontline worker is a massive and avoidable expense. Grata helps in the retention and development of existing staff while building deeper customer relationship via a social /business media platform. For the first time ever, businesses can collect data and performance analytics on their last-file (customer facing) workers complete with dashboard analytics and incident alerts. Grata provides a seamless experience to facilitate the collection of live customer feedback on an individual contributor level. Based in Dallas and Austin Texas - Grata is both a native consumer app that allows Customers to build their own “Angie’s List-like” group of favorites (people they want to visit again and again). It is also delivered via API as a B2B SaaS feature/function to enable the POS systems and the digital mobile assets of retailers, service companies and virtually any brand.
EDUCATION
The University of Texas at Austin
Marketing/Advertising, Marketing Communications
Mac Arthur High School - Irving Texas
Irmo High School, Irmo, South Carolina, Hendersonville high school, Hendersonville North Carolina
SKILLS
ABOUT MARK BUNTING
Global Cloud and Transformation / Technology CMO / C-Level Leader (Entrepreneur & Public…
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