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Senior Product Manager @Southwest Airlines
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WORK HISTORY
Senior Product Manager @Southwest Airlines
Design and launch enterprise operations platforms that streamline service requests, reduce response times by 65%, and maintain 99.9% uptime-Advise senior leadership on operational strategy, supplier performance, and cost optimization through predictive analytics and KPI frameworks-Partner with procurement, engineering, and operations to unify vendor systems, enabling more efficient maintenance and sourcing processes-Lead workshops and discovery sessions to identify process inefficiencies and implement data-backed, cost-saving solutions-Produce executive presentations and financial models for capital planning, resource allocation, and risk mitigation-Collaborate cross-functionally with IT, facilities, and finance to integrate business intelligence tools that improve visibility into vendor spend and performance-Introduce agile product management practices across multiple workstreams, improving delivery speed and stakeholder alignment.
EDUCATION
Chapman University
Bachelor of Arts - BA, English Literature and Letters
University of Denver
Master of Science - MS, Information Technology, AI Strategy and Application
SKILLS
ABOUT MARK L.
I’m a strategic senior product leader with a passion for storytelling. I thrive on…
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