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Senior Desktop Support Technician - Baylor Scott & White Health @Atos It Solutions And Services A S
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WORK HISTORY
Senior Desktop Support Technician - Baylor Scott & White Health @Atos It Solutions And Services A S
Dallas, TX, US
Provided deskside support for clinical staff and VIPs.• Intune device enrollment• Subject matter expert for configuring and managing Zebra mobile devices.• Provided mobile device support via workspace one.• Responsible for deploying and refreshing pcs and peripherals and ensuring end user data backups.• Provided Tier 3 technical support for network, software, and hardware issues.• Provided support for O365 and other office apps.• Managed device and users identity via Active Directory.• Worked in ServiceNow to provide ticket support, documentation, and asset management.• Replaced computer hardware such as hard drives, memory, and batteries.• Helped to identify IT system problems and worked with related teams to resolve them. • Provided VOIP support for phone systems such as port testing and hardware replacements.• Trained new field service (on-site support) technicians.
EDUCATION
Trinity Valley Community College
Associate's of Applied Science, Computer Science
NPower
Comptia CSA+, Cyber Security
NPower
Technical Program, Comptia A+
NPower
Coding Class 2, Front End Web Development
SKILLS
ABOUT MARIO THORNTON
As a Senior Desktop Support Technician at Atos, I provide high-quality technical support for clinical staff and VIPs at Baylor Scott & White Health, one of the largest non-profit health systems in the US. I have over five years of experience in IT, with credentials such as CompTIA Cyber Security Analyst+, Linux+, and Microsoft Certified Professional.My core competencies include configuring and managing Zebra mobile devices, providing mobile device support via workspace one, deploying and refreshing PCs and peripherals, providing support for O365 and other office apps, managing device and user identity via Active Directory, and working in ServiceNow to provide ticket support, documentation, and asset management. I also have skills in software deployment using SCCM, Citrix host issues, Epic application support, and Splunk training. I am passionate about delivering excellent customer service, solving complex problems, and enhancing the security and performance of end user devices.
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