Mariel Vieja

About Mariel Vieja

Dynamic Operations & Executive Support Virtual Assistant | Driving Efficiency & Growth for B2B & B2CWith over 12 years of robust experience across B2B and B2C sectors, I am a results-driven Virtual Assistant specializing in optimizing operations, driving revenue, and providing executive-level support. My expertise is consistently leveraged to convert leads into loyal customers and streamline complex business processes.My diverse background encompasses:Lead Generation & Sales: Proven ability to exceed sales targets through inbound and outbound strategies, nurturing prospects, and closing deals.High-Level Administrative & Project Management: Masterfully handle complex scheduling, data management, and reporting, and orchestrate projects from initiation to completion, significantly improving workflow efficiency.Operations & Customer Service Excellence: Developed and implemented streamlined procedures at companies like VXI Global Holdings and IGT Solutions (Expedia/Hotwire/AT & T), resulting in enhanced customer satisfaction and reduced processing times.Product Training & Support: As an Associate Trainer at VXI, I onboarded and mentored over 100 new agents, equipping them with critical product knowledge and skills to meet performance standards.IT Support & Asset Management: Gained invaluable insights at Silverback Communications, managing IT asset disposition and championing sustainable recycling practices to ensure secure, compliant, and environmentally responsible IT solutions.Technically adept, I leverage tools such as Microsoft Office Suite, Google Workspace, and various CRM systems (e.g, Salesforce, HubSpot, Monday.com, Zoho, etc.) to deliver seamless execution and data-driven results. My approach is characterized by meticulous organization, proactive problem-solving, and exceptional communication.I empower businesses to thrive by optimizing operational workflows and enhancing executive productivity. Accelerating lead conversion and driving measurable sales growth. Delivering top-tier administrative and project management support. Ensuring compliant and sustainable IT asset management and providing exceptional customer service to our clients.Let\'s talk about how my proven ability to generate leads, streamline operations, and deliver unparalleled executive support and customer service can help your company achieve its strategic objectives and sustain success.

Experience

1. eXp Realty

   Present

Education

• José Rizal University

  Bachelor of Science, Hotel, Motel, and Restaurant Management

• José Rizal University

  Associate's degree, Business, Management, Marketing, and Related Support Services