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Maria Ferrés I Serrat
Operations Manager @AIRE Ancient Baths
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WORK HISTORY
Operations Manager @AIRE Ancient Baths
Chicago, IL, US
Strengthened operational performance by connecting data, customer feedback and team execution. Optimized staff utilization by 10%.• Led cross-functional alignment with HQ, Marketing, IT and HR local teams for strategy deployment.• Improved service quality and customer satisfaction (NPS) through process redesign by +5pp.• Identified operational gaps and delivered solutions enhancing efficiency and customer value.• Analyzed performance metrics, staffing needs and operational KPIs to support decision-making.
EDUCATION
TecnoCampus
Entrepreneurial High Performance Program
Learning by Helping
Master en Innovacion social
Universitat Oberta de Catalunya
Digital Marketing & Ecommerce, Marketing
University of Sydney
Innovation Through Design
Universitat Pompeu Fabra
Bachelor's degree in Business & Management, Marketing
UPF Barcelona School of Management
Pharmaceutical Marketing
SKILLS
ABOUT MARIA FERRÉS I SERRAT
Business- and data-driven leader with 12 years of experience across branding, trade marketing, revenue management, customer experience and operations. I specialize in connecting business strategy, customer insights and operational execution to drive measurable results.My background has always been rooted in analytics and growth, but my genuine passion for people naturally brought me into relationship-driven and leadership roles. Today, I combine both dimensions — numbers and people.I thrive in environments where I can challenge the status quo in a thoughtful and constructive way, using data and insights to unlock adoption, retention and revenue opportunities. Self-starter, high-energy and adaptable, with experience in both start-up and mature environments.
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