Maria Henry-Ladipo

Fraud Specialist @Global Payments Inc.

Responds to account inquiries providing cardholders and assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.\\\\nAssists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.\\\\nInvestigates potential credit card fraud cases based on information received from the fraud detection system.\\\\n\\\\nAnalyzes several aspects of account history, to include payment and transaction history.\\\\n\\\\nMaintains accurate and complete documentation of all information necessary for the investigation.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n