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Maria Gjokaj

Learning Management and Measurement @Volkswagen Financial Services | U.S.

Auburn Hills, MI, US
MOBILE NUMBERS
+12•••••••80

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WORK HISTORY

Jan 2011 — Present

Learning Management and Measurement @Volkswagen Financial Services | U.S.

Auburn HIlls, MI, US

With high degree of integrity, maintain positive training collaboration, communication and synergy between Volkswagen Financial Services, VWFS Academy, Audi, VW, trainers, service centers, headquarters in U.S. and Canada. Develop and implement high quality, performance improvement, leadership, compliance training and reporting through the Learning Management Center, LMC, to exceed business results.

EDUCATION

N/A

Central Michigan University

Bachelor of Science in Organization Administration

2008 — 2010

Walsh College

MBA, International Business

SKILLS

Project ManagementCustomer ServiceStrategic PlanningBusiness Process ImprovementBudgetingMicrosoft OfficeForecastingTeam LeadershipAnalysisLeadershipMicrosoft ExcelProgram ManagementAutomotiveVendor ManagementChange ManagementBusiness AnalysisMarketingProcess ImprovementManagementTeam BuildingBudgets

ABOUT MARIA GJOKAJ

Experienced Learning and Measurement Specialist with a extensive history of working in the Automotive and captive finance services industry. • Strong analysis and reporting, consulting, leadership and conflict resolution skills. • Strong, clear communication skills; proven written, interpersonal, presentation and facilitation skills. • Proven ability to successfully develop and implement change strategies and solutions. • Skilled in building relationships, credibility, trust and accountability with stakeholders. • Strong collaboration and systems thinking skills to enable practical solutions aligned to strategy. • Critical thinking and problem solving ability. • Broad understanding of HR and Human Capital issues and programs• Competencies: trust, respect, collaboration, customer focus, passion, innovation, performance-driven. MBA in International Business from Walsh College of Accountancy and Business Administration.

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