Marcel H.

Sr Account Manager @Xerox

US

As a Senior Account Manager, I deliver a comprehensive suite of services focused on driving client success and operational excellence. My expertise lies in managing multiple clients and staff while overseeing multifunctional operations to ensure seamless service delivery.**What I Provide:**1.**Client Relationship Management:** I cultivate and maintain strong relationships with key clients, ensuring their needs are met and exceeded. As the primary contact, I address inquiries and offer strategic guidance through regular meetings and reviews.2.**Multifunctional Operations Management:** I collaborate with cross-functional teams, including sales, and finance, to guarantee smooth service delivery. My role involves coordinating staff across departments to align efforts with client objectives.3.**Financial Oversight:** I manage the P&L for assigned accounts, closely monitoring financial performance and preparing reports to identify growth opportunities.4.**Vendor Relationship Management:** I establish strong relationships with vendors, negotiating contracts that optimize service delivery while managing costs effectively. I ensure compliance with service level agreements (SLAs) and performance metrics.5.**Innovation and Strategy Enhancement:** I stay updated on industry trends to identify new growth opportunities. Working with internal teams, I implement strategies that enhance our service offerings and improve client satisfaction.6.**Team Leadership:** I lead and mentor a team of of supervisors, and skilled operators fostering a collaborative culture and high performance. I also provide training and conduct performance evaluations to strengthen team capabilities.With my expertise in account management, I am committed to shaping client relationships and driving innovation to achieve business objectives. Let’s collaborate to unlock new opportunities for success.

Hackensack High School

High school diploma, Business, Management, Marketing, and Related Support Services