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Mara Marchand
Head of Customer Lifecycle Management Business Segment @Hey Banco
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WORK HISTORY
Head of Customer Lifecycle Management Business Segment @Hey Banco
Monterrey, MX
Focused on improving customer lifecycle and increasing successful experiences by understanding and mitigating churn causes, efficiently monitoring satisfaction and improving strategies on customer contact points via journey communications Business Segments
EDUCATION
Lakefield College School
High School
American School Foundation of Monterrey
High School
University of Melbourne
Bachelor’s Degree, Accounting and Finance
University of California, Berkeley
Bachelor's Degree, Business/Managerial Economics
Tecnológico de Monterrey
Bachelor’s Degree, Finance, General
Texas McCombs School of Business
Post Graduate Program, Data Science & Business Analytics
ABOUT MARA MARCHAND
Lifecycle Management at Hey Banco
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