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Start for FreeMaría Méndez Ramos
Senior Transformation Program Manager @Amadeus
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WORK HISTORY
Senior Transformation Program Manager @Amadeus
Madrid, ES
As Head of Customer Support Transformation Programs I am driving the standardization of the Customer Support Processes across Amadeus implementing ServiceNow as the unique tool supporting them.I am also part of the recently set up ServiceNow COEI in Amadeus supporting with my experience the set up of two new teams for Order Management and Strategic Portfolio Management.ServiceNow Customer Support Program and ServiceNow COEI are fully embracing SaFe methodology and I am supporting with several roles as VMO, EPIC owner and Product Management.
EDUCATION
Escuela de Organización Industrial
Executive Program in Digital Transformation
Universidad de Vigo
Industrial Engineer
ABOUT MARÍA MÉNDEZ RAMOS
IT Transformation Leader with more than 10 years of experience driving large-scale global…
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