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Juan Manuel M.
Customer Success Engineer Team Lead @Optibus
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WORK HISTORY
Customer Success Engineer Team Lead @Optibus
Ciudad de Mexico, MX
Lead a multidisciplinary team of technical support specialists, and automotive hardware installers, delivering reliable, high-impact solutions to high-value clients in the transport industry. I’m accountable for technical excellence, customer outcomes, and turning complex operational needs into measurable value.
EDUCATION
Universidad Nacional Autónoma de México
Doctor of Medicine (MD), Medicina
ABOUT JUAN MANUEL M.
Customer Success and Support Leader with 8+ years of experience managing high-impact SaaS client relationships and technical support operations across LATAM and global markets. Proven success in leading cross-functional teams, implementing lifecycle strategies, and using automation and metrics to reduce churn and improve adoption. Adept at leading QBRs, health reviews, onboarding, and training initiatives. Technically curious, bilingual (English/Spanish), and passionate about delivering measurable outcomes through scalable customer success programs.
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