Manuel Fuentes
Application Support Engineer @Global Relay
Signup · Get unlimited contacts
WORK HISTORY
Application Support Engineer @Global Relay
Vancouver, BC, CA
Understood impact to business and customer from Service Incidents.Suggested opportunities to improve efficiency and effectiveness of team.Provides input into technical root cause analysis of incidents and able to deliver on actions to reduce risk of recurrences of incidents.Performed troubleshooting for complex issues and used logging and monitoring tools.Lead technical recovery to mitigate and restore service, minimizing impact to customers.Implemented new services in Kubernetes within CKP.
EDUCATION
Universidad del Cauca
Bachelor's degree, Electronics and Telecom Engineering
ABOUT MANUEL FUENTES
Skilled telecommunications engineer with 8+ years of experience in the telecommunications industry in roles ranging from pre-sales to implementation and maintenance, with expertise in customer service, client relations, leadership, and needs assessment.Incident management using ITIL, solution architect, integration, implementation, Linux, Dockers, Java, Databases (Pl/Sql, MySql, Cassandra), AWS, Git, Cloud, CRM, BSS, VAS products, Mobile payment, Data Network, server administrator, and CCNA Exploration expertise.Consistently acknowledged for technical and adaptive abilities that enable rapid and cost-effective solutions of complex application issues, with a focus on providing exceptional customer care assistance.You can locate me at: Phone Number:+16•••••••78 |+57••••••••12 E-mail: m••••••••@gmail.com
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.