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Manthan Koul
Engineer Customer Service @Bühler Group
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WORK HISTORY
Engineer Customer Service @Bühler Group
Karnal, IN
Delivered technical support for rice sorter industrial machinery, ensuring operational efficiency.Conducted pre-commissioning and commissioning, mechanical alignments, and product setups.Diagnosed and resolved critical equipment issues, minimizing downtime.Installed, configured, and updated software and operating systems.Executed planned maintenance shutdowns with strict adherence to safety protocols.Managed service contracts and sales, including introduction of new product lines.Coordinated with engineering teams to streamline service workflows.Communicated with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism.Identified customer concerns and implemented effective solutions, aiming for a first-contact resolution.Maintained comprehensive product knowledge to address customer inquiries and provide suitable recommendations.Accurately recorded customer interactions, transactions, and resolutions in CRM systems.I analyzed complex issues, collaborated with cross-functional teams, and applied proactive problem-solving approaches.Adhered to company policies, industry regulations, and ensured customer data privacy and security.Participated in continuous training and development initiatives to improve service quality.Collected and reported customer feedback to internal teams on process and product improvement.Fostered a collaborative work environment by sharing insights and best practices with team members.
EDUCATION
CCS (Chaudhary Charan Singh)University
Bachelor of Technology - BTech, Electronics and Communications Engineering (Lateral Entry)
Kalpana Chawla Computech Pvt. Ltd.
Auto Cad
Indira Gandhi Institute Of Technology & Management, Sohna, Haryana
Diploma, Electronics and Communication Engineering
ABOUT MANTHAN KOUL
Highly motivated Field Service Engineer with over 5+ years of experience in technical support and customer service. Demonstrated success in installation, maintenance, and troubleshooting of industrial equipment, with hands-on experience in service operations for Bühler Group sorting and rice solutions. Strong analytical and communication skills with a customer-first mindset. Proficient in driving continuous improvement, resolving field issues, and maintaining equipment reliability.
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