Manoj Dagar

Operations Manager, Technology Services @Stats NZ

Wellington, NZ

Digital Operations Manager• Develop robust and scalable digital solutions to ensure long-term sustainability and adaptability to evolving business needs.• Implement resilient digital strategies prioritizing sustainability and operational efficiency.• Foster an effective IT environment by integrating the latest technologies and best practices, ensuring optimal and secure system performance.• Manage a large team of consultants and specialists providing operational support, including Tier 1 service desk and Tier 2 desktop support.• Oversee a shared services operations model consolidating various all-of-government functions in Wellington and Christchurch.• Lead IT projects from planning and design to deployment and evaluation, ensuring timely and budget-compliant delivery.• Cultivate a high-performance culture to enhance technical expertise and capabilities within the team.• Coach and guide the team in developing innovative digital solutions and delivering end-to-end leadership with a growth mindset.• Promote a collaborative work environment and effectively communicate knowledge and ideas.• Align IT infrastructure and operations with the organization’s strategic goals and objectives.• Implement continuous improvements to systems, technology, processes, and procedures.• Maintain relationships with technology service partners to ensure efficient operations.• Negotiate disruptions and major service amendments to ensure SLAs are met.• Establish and maintain business continuity and disaster recovery policies and plans.• Identify service improvement opportunities, develop continuous improvement plans, and implement enhancements in digital operations to improve efficiency and user satisfaction.• Steer ongoing organizational digital transformation initiatives, developing strategy, planning, and engaging service partners and technical teams to deliver successful outcomes.

M.D. University, Rohtak

Bachelor's Degree

Aspire2 International

Graduate Diploma in Computing - Level 7

Victoria University of Wellington

Master of Information Management