Manisha Kapoor
Manager - Consumer Insights @NielsenIQ
Signup · Get unlimited contacts
WORK HISTORY
Manager - Consumer Insights @NielsenIQ
Conducting Net Promoter Score (NPS) study for a telecom giant to reveal customer sentiments and pinpoint areas for improvement in services.• Analyzing customer feedback and qualitative data such as Voice of Customer (VOC) insights, identifying pain points, and developing data-driven retention strategies to enhance customer engagement and satisfaction.• Performing competitor benchmarking and trend analysis, helping clients identify gaps, optimize customer experience, and strengthen market positioning.
ABOUT MANISHA KAPOOR
I am currently working as Manager, Consumer Insights at NielsenIQ, one of the world\'s…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.