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Manager, Conversational Ai @66degrees
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WORK HISTORY
Manager, Conversational Ai @66degrees
EDUCATION
Isenberg School of Management, UMass Amherst
Master of Business Administration - MBA, Business Analytics
Boston University
Bachelor of Arts (B.A.), Linguistics, French
SKILLS
ABOUT MANDIE KELLEHER
Conversational AI Leader with a background in customer experience strategy and over a decade of cross-functional experience spanning design, technology, and operations. Leads end-to-end development of enterprise virtual agents—from business requirements and design to launch, optimization, and enablement.A proven people leader and enablement advocate, focused on driving measurable impact through workflow automation and thoughtful AI integration. Experienced in managing strategic implementations within Google’s Customer Engagement Suite, including CCaaS, Playbooks, and agentic frameworks combining Python and prompt engineering.Passionate about building scalable, human-centered AI solutions that empower teams and elevate the customer experience.
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