Malvika Kudari
Customer Success Engineer @Kong
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Engineer @Kong
Bengaluru, IN
Supporting commercial accounts across EMEA, driving adoption of Kong’s API, service connectivity, and AI infrastructure solutions while owning technical success and value realization- Designing and optimizing modern API and AI architectures across hybrid and cloud-native environments, enabling scalable and resilient systems- Troubleshooting technical issues and guiding customers on best practices for API management, distributed systems, and containerization using Docker & Kubernetes- Conducting QBRs (Quarterly Business Reviews), Success Plans, aligning on KPIs, and translating technical capabilities into measurable business outcomes- Acting as customer\'s first point of contact and trusted advisor, collaborating cross-functionally and proactively identifying opportunities, risks, and optimization strategies to maximize customer success
EDUCATION
CMR National PU College
Grade 12th/ 2nd PU, French Studies
Cmr National Pu College
PCMC, French
New Horizon College of Engineering
Bachelor of Engineering, Information Science/Studies
Royale Concorde International School
CBSE, Computer and Information Sciences, General
ABOUT MALVIKA KUDARI
I bring 3+ years of technical consulting and customer success experience delivering Oracle CX cloud and integration solutions for global customers - leading demos, POCs, troubleshooting, and translating complex business requirements into practical technical solutions.At Kong, I help customers adopt and scale API gateway and service connectivity platforms through best practices, enablement, and hands-on problem solving. I focus on driving customer trust, resolving complex issues with clarity, and bridging engineering and business teams to ensure measurable outcomes.Areas of expertise:Oracle CX (OFS, OIC, OSM, Fusion Sales & B2B Service, VBS), Cloud SaaS implementations, APIs & Integrations, Kong Gateway & Konnect, Microservices communication, Groovy automation, Data flows, RCA and Salesforce Administration
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.