Damone W.
Staff Customer Success Manager @Kong
Signup · Get unlimited contacts
WORK HISTORY
Staff Customer Success Manager @Kong
As a member of the CSM team I act as a champion, playing a pivotal role for our largest and most critical customers. My function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis and will help establish, implement and run processes and projects that help deliver successful adoption and usage of Kong products. I have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent our values every day, allowing me to understand their business, operational, and technical needs to help them achieve the greatest value from Kong.• Customer Advocacy: Serve as the champion for key customer accounts, understanding and advocating for their needs within Kong.• Point of Contact: Act as the primary liaison for all post-sales technical, product, and support questions, ensuring timely and effective resolution.• Process Implementation: Develop and implement processes and projects that contribute to successful product adoption and customer satisfaction.• Cross-Functional Collaboration: Interface with various roles within the customer\'s environment, from Developers to Executives, to understand their business, operational, and technical requirements.• Value Realization: Guide customers in maximizing the value they derive from Kong products, aligning our solutions with their business objectives.Representation: Embody and represent Kong\'s values in every customer interaction, fostering trust and long-term relationships.
EDUCATION
Landmark
Landmark Forum, Landmark Forum - Practical methodology for producing breakthroughs, personally and professionally.
DeVry University
Bachelor of Science (B.S.), Computer and Information Sciences
ABOUT DAMONE W.
As a Sr. Customer Success Manager at Kong Inc, I partner with strategic, enterprise customers to drive measurable business outcomes through innovation, strategy, and trusted guidance, building collaborative relationships. With over a decade of experience in Customer Success and certifications in ITIL (Foundations and Service Design), I bring a deep understanding of how tech, process, and people intersect to deliver long-term value. My mission is to help customers achieve success across their lifecycle—whether that’s accelerating time to value, optimizing adoption, or driving retention and expansion.I collaborate cross-functionally with Sales, Engineering, and Product teams to align customer goals with scalable solutions, leveraging my background in B2B, SaaS, and hybrid architectures. I’m passionate about solving complex challenges, guiding transformation, and ensuring every engagement moves the needle for both the customer and the business.I thrive on building authentic relationships, leading with curiosity, transparency and creating impact through measurable outcomes. Whether it’s navigating a $1M+ renewal, cutting TTV times down, or complex solutions for the individual customer, I’m focused on success that lasts.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.