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Start for FreeMaledia A. Amalbert
Bilingual Csr i @General Dynamics Information Technology
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WORK HISTORY
Bilingual Csr i @General Dynamics Information Technology
The Bilingual Customer Service Representative is responsible for delivering general healthcare information to callers. The Bilingual Customer Service Representatives use basic office equipment and technology such as telephones; email; and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller in Spanish. The Customer Service Representative reports directly to the Customer Service Supervisor. This is an entry level bilingual position responsible for disseminating general healthcare information. Application processing; enrollment guidelines and a general healthcare background will be the focus with callers. The Customer Service Representative will follow scripting to determine when to transfer the caller to a Customer Service Representative II.
EDUCATION
Luz America Claderon
General
Beta Tech
Computer Software Support Specialist
J Sargeant Reynolds Community College
Legal Assistant
ABOUT MALEDIA A. AMALBERT
Maledia A. Amalbert a••••••••@gmail.com More than 20 years as Administrative…
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