Mahak Sharma
Project Manager @HSBC
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WORK HISTORY
Project Manager @HSBC
EDUCATION
Cornell Johnson Graduate School of Management
Master of Business Administration - MBA
Cornell Tech
MBA Tech
Manipal University Jaipur
Bachelor of Technology - BTech, Information Technology
Institute of Management Technology, Ghaziabad
PGDM
ABOUT MAHAK SHARMA
I\'ve spent 5 years sitting at the edge of technical and commercial, building AI-powered channels at HSBC, owning enterprise customer success in Mercer Mettl, and launching GTM motions from scratch at an early-stage healthtech startup. At HSBC I led India\'s WhatsApp channel launch end-to-end, automating 40% of inbound queries and cutting cost-to-serve by $3.6M. I drove adoption of HSBC UK\'s first GenAI feature across frontline teams in two weeks. At Kennar Health I came in as the first business hire and built the GTM engine from zero - positioning, messaging and outbound I\'m looking for roles in GTM strategy, customer success, or program management where I can own outcomes end-to-end, work cross-functionally, and bring both the strategic and execution layer.
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