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Madora Mak
Senior Customer Success Manager, at Scale @Klaviyo
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WORK HISTORY
Senior Customer Success Manager, at Scale @Klaviyo
EDUCATION
Eckerd College
Bachelor of Arts, International Business and Modern Languages
ABOUT MADORA MAK
Senior Customer Success and Account Strategy professional with 10+ years of experience driving customer engagement, retention, and growth across SaaS, digital marketing, and large-scale event operations. Proven ability to manage high-volume books of business, deliver scalable customer programs, and translate data into actionable strategies that improve customer health, adoption, and revenue outcomes. PMP-certified with a strong background in cross-functional collaboration, client communications, and operational excellence.
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