Lynn Murphy

WORK HISTORY

EDUCATION

SKILLS

ABOUT LYNN MURPHY

As a Senior Customer Success Manager, I manage complex enterprise accounts where I develop and manage strategic programs to enable organizations to achieve rapid ROI and maximum benefit from complex, multi-product enterprise software. I specialize in complex, multi-product enterprise software that includes SaaS-based data analytics and AI/ML learning solutions.I created Information Builder’s first customer success program that consistently realized $500K in annual revenue and was adopted as its post-sales support model. A large part of my success lies in the customer success programs I developed that increased software adoption by greater than 30% and grew revenue 15% on average, y-o-y. I also managed Cloud-based training to include more diversified training options, resulting in a 30% increase in customer satisfaction. By collaborating with senior management and technology users, I made certain to understand their business goals and challenges and conducted on boarding and success programs including health checks that contributed to customer satisfaction and a consistent 75% retention rate.I earn each account by helping organizations achieve rapid ROI and growth by educating them on product benefits - aligning people, processes and systems that drive customer success and growth.In recognition of my having secured $1.5M in new software business and $1M in professional services accounts with Fortune 500 companies that included Charles Schwab, The San Francisco Chronicle, AT & T and The Gap, I was twice named Customer Support Manager of the Year for customer success, retention and growthMS Office: Excel, Outlook, PowerPoint, Word; Salesforce; Zoom; WebEx; Slack; WebFOCUS; iWay/OmniGen