Alice

WORK HISTORY

EDUCATION

SKILLS

ABOUT ALICE

Energetic team player, creative thinker, passionate and goal oriented driven to success with the customer. Enjoy solving problems by combining business acumen and technical depth. Dynamic leader, who quickly builds credibility as the technical advisor with customers by building a culture of openness and honesty.Proven Customer Success Manager and Technical Account Manager with a track record for success: • +5 years with a proven track record as Customer Success Manager• +10 as an Account Manager and working with customers to define business requirements• +7 Years’ experience as Pre-Sales Engineer working with Enterprise Customers, Fortune B2B, and SMB• Positive can-do attitude and who can quickly adapt to rapidly changing environments• Lead Sales team initiatives for Enterprise Customers at start-ups and Enterprise Companies• Presented Technical Solutions at conferences as well as smaller venues to evangelize the solutionTechnical Skills:Cloud Computing (AWS, Azure, BigQuery), Big Data (Cloudera, Hadoop), Business Intelligence (Tableau, Cognos, PowerBI, Excel), Kubernetes, Docker Containers, runC, OpenShift, SQL, NoSQL, LMS (Litmos, docebo), Content Creation, CRM (Salesforce, SAP), Social Analytic, Content Analytic (Text Mining, Machine Learning and Natural Language Processing), Cognitive Analytic, Data Warehousing, Enterprise Content Management, Web Content Management, Service Oriented Architecture, AIX/Linux/Windows, SaaS and PaaS.Specialties:Customer Success ManagerPre-Sales EngineerSolution Software ArchitectProject ManagementEnterprise Software Product Management: Market Requirements, Product roadmap, Product Vision, Competitive PositioningProduct MarketingNew Product LaunchesBuilding Strategic AlliancesSoftware Product DevelopmentDefine Successful ProductsImprove Product Development ProcessesUser Centered DesignCompetitive PositioningTeam Building & DevelopmentPresented to Small & Large AudiencesPartner Enablement