Dennis Wang

Senior Manager, Customer Success @Pure Storage

Santa Clara, CA, US

Re-built a Global practice of white-glove Customer Success Managers driving adoption and growth with the customer\'s technology and economic buyers•Overseeing the management of the team\'s portfolio of strategic accounts, proactively identifying renewal risk and partnering with sales leadership to mitigate churn, maximize renewals, and identifying expansion opportunities and additional use cases•Driving NRR and GRR metrics with sales and executive leadership•Partnering with product management, engineering, professional services, and support leadership team members and leadership to help customers achieve their business objectives by leveraging Kubernetes & Portworx solutions•Identifying opportunities to improve our services and products through data driven analysis, customer engagement feedback, and playbook effectiveness•Supporting internal and external strategic quarterly business reviews with executive leadership teams•Enabling, coaching, and mentoring my team to ensure key objectives and operational metrics are achieved throughout the customer lifecycle •Re-architected and drove re-implementation of Gainsight for the Portworx CS organization•Attracted, hired, developed, and retained industry leading CSM talent

University of California, Davis

Psychology, International Business