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M. Tejaswi
Senior Gen Ai Engineer @Southwest Airlines
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WORK HISTORY
Senior Gen Ai Engineer @Southwest Airlines
US
Led development of a GenAI-powered system to automate customer support and optimize flight operations.• Built multi-agent AI workflows (using CrewAI, AutoGen) to manage flight ops, predictive maintenance, and FAA compliance.• Designed RAG pipelines with LangChain, FAISS, and ChromaDB to improve response accuracy for flight-related queries.• Fine-tuned LLMs (Llama 3, GPT-4o, Mistral 7B) using LoRA and QLoRA to reduce hallucinations and enhance aviation domain understanding.• Integrated Azure AI Search with GPT-4o and Claude 3 for real-time ticketing, baggage assistance, and chatbot automation.• Enhanced predictive maintenance using LSTMs, TFT, and Bayesian optimization, reducing downtime by 30%.• Built hybrid search and knowledge graphs for compliance monitoring with Neo4j and AWS Neptune.• Achieved 50% faster customer response time and improved overall airline operational efficiency by 40%.
EDUCATION
University of North Texas
Master's degree
Parvathaneni Brahmayya Siddhartha College of Arts & Science
Bachelor's degree
ABOUT M. TEJASWI
LLM Fine-Tuning | Agentic AI | RAG | LangChain | Python | NLP | MLOps | Cloud AI (AWS, Azure, GCP) | Explainable AI | Vector Search | Healthcare & Aviation AI
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