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Lydia Waddell
Area Manager @Amazon
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WORK HISTORY
Area Manager @Amazon
Durham, NC, US
Direct a team of 100+ associates, fostering a culture of safety, teamwork, and high performance to meet and exceed operational goals Lead and develop a team of eight Process Assistants and Leads that assist in running sorts Implement process improvements that streamline package handling, enhancing operational efficiency and overall customer satisfaction Manage daily operations, including workforce planning, training, and setting objectives, ensuring compliance with safety regulations and company standards Support workforce stability by managing employee retention and engagement, promoting a positive work environment and addressing associate concerns effectively Write agendas for daily associate meetings, including associate engagement events, safety, quality, and standard-of-work tips, success stories, and operational and site announcements Monitor Time Off Task (TOT) metrics to eliminate discrepancies in associates\' labor tracking, ensuring TOT hours remain below 2% of total hours per sort Conduct regular quality audits, maintaining a high level of order accuracy and minimizing customer complaints Develop and execute strategies to optimize resources, control operational costs, and achieve performance targets Train and mentor associates on best practices and safety protocols, contributing to a safer and more productive workplace Analyze performance metrics and trends to identify opportunities for improvement, implementing solutions to boost throughput and efficiency Collaborate with cross-functional teams to enhance workflows, resulting in improved process efficiency and delivery times
EDUCATION
WHU – Otto Beisheim School of Management
Bachelor European Summer Program, "The Business, Political, and Cultural Environment in Europe"
UNC Kenan-Flagler Business School
Bachelor of Business Administration - BBA, Business Administration
Corvinus University of Budapest
Business Administration and Management, General
The University of North Carolina at Chapel Hill
Bachelor of Science - BAS, Exercise and Sports Science- Sports Administration
IE University
Master's degree, Business Administration and Management, General
EF Language Abroad
Spanish Language and Literature
ABOUT LYDIA WADDELL
Originally from Lexington, NC, I am now a senior honors student at the University of North Carolina at Chapel Hill double majoring Business Administration and Sports Administration with a minor in Sustainability Studies. As Co-President of Carolina Fever, you can always find me front row at UNC sporting events. When I\'m not watching sports, I\'m playing them; anything from Intramural Basketball with my friends, rec women\'s lacrosse with my team, or just downhill snow skiing with my family. I am looking for opportunities to pursue my passions in the sports or tourism industries. Feel free to email me at l••••••@email.unc.edu
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