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Luna Yu
Senior Software Engineer @Gallagher Security
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WORK HISTORY
Senior Software Engineer @Gallagher Security
Hamilton, NZ
Supported a leading security product as part of the Customer Support team, ensuring reliable and secure operation by resolving issues reported by customers during product usage.• Participated in triage meetings to review, categorise, and prioritise incoming cases, engaging directly with customers to gather detailed information and reproduce security-related issues.• Diagnosed and fixed confirmed product defects, contributing to the timely delivery of patches and maintaining product integrity, reliability, and security.• Assisted in release and version management, supporting development process governance to ensure controlled, secure, and high-quality product deliveries.• Developed internal tools to streamline issue diagnosis and troubleshooting, improving team efficiency, accelerating problem resolution.
EDUCATION
University of Electronic Science and Technology of China
Master's degree
University of Electronic Science and Technology of China
Bachelor's degree
ABOUT LUNA YU
Seeking a full-tim Senior Software Engineer/Software developer role in New Zealand and…
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